FAQ

Frequently Asked Questions

More questions? Visit Customer Support
How and when will I receive my gift card?
Your gift card will be emailed to you right after checkout.
How do I redeem my gift card?
Gift cards are redeemed in the FORM app. Your confirmation email includes step-by-step instructions.
Do the gift cards expire?
No. The gift cards never expire and can be redeemed at any time.
What if I have trouble redeeming my gift card?
Contact our customer support team and we’ll help you sort it out.
Can I return a gift card?
During the holidays, goggles and gift cards ordered on formswim.com between November 1 and December 31, 2026 can be returned until January 31, 2027. View details here.

Gift cards can be returned within 30 days of purchase as long as they are not redeemed. View our full return policy.